Refund policy

Return & Refund Policy

At Dinalfy, your happiness matters to us. We understand that sometimes things may not go as planned — that’s why we’ve created a simple, fair, and supportive process to help you feel confident when shopping with us.

1. When You Can Request a Return or Refund

If your order arrives faulty, damaged, or different from what you ordered, please contact us within:

7 days of delivery for returns; or
up to 30 days of delivery for damaged or faulty items.

We’ll review your request quickly and guide you through the next steps.

“Different” means the product does not match your order confirmation or the product description.

2. Ordering the Wrong Size or Style

If you ordered the wrong size or color, please contact us within 7 days of receiving your order, and we’ll do our best to arrange an exchange, depending on stock availability.

Shipping costs for exchanges due to size or preference differences may apply.

3. Condition of Returned Items

To help us process your return smoothly:

Items should be unused, unwashed, and in original packaging with all tags attached.
Please contact our team before sending anything back so we can authorize the return and share clear instructions.

4. Return Shipping

If your item is faulty, damaged, or incorrect, Dinalfy will cover the return shipping cost.
For all other reasons, such as a change of mind or size adjustment, the customer is responsible for return shipping.

We’ll provide you with the correct return details to make the process easy.

5. Order Cancellations

You can cancel an order within 1 hour of purchase without any issue.

If it’s been longer and your order hasn’t yet been processed by our warehouse, we’ll try our best to assist.

Please note:

Once an order has been processed or shipped, cancellation may not be possible.
Custom, pre-order, or personalized items cannot be cancelled once payment has been made.

6. Replacements & Exchanges

If your product arrives damaged, faulty, or incorrect, we’ll resolve it promptly.
Please provide clear photos or a short video showing the issue.

Depending on the situation:

We’ll send a replacement or issue a refund once the issue is verified; or
We may ask you to return the original item first, at no cost to you.

7. Refund Process

Once your returned item is received and inspected, we’ll notify you of the result.
If approved, your refund will be issued to your original payment method.
Please allow your bank or payment provider a few extra days for processing.

8. Damages and Issues

Please check your order upon arrival.
If something is damaged, faulty, or missing, contact us immediately at support@dinalfy.com.

Include photos or a short video of the issue, along with your order number and a short description, so we can help quickly.

9. Items That Cannot Be Returned

Certain products cannot be returned, including:

Personal care or hygiene products once opened
Perishable goods (food, flowers, or plants)
Customized, personalized, or made-to-order items
Gift cards or clearance items
Products with only packaging damage (such as box dents)
Service-based products such as video or branded photo content

If you’re unsure, contact us before purchasing — our team will happily assist.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please reach out to our friendly support team:

📧 support@dinalfy.com
💬 Replies are usually sent within 1–2 business days.

We’re dedicated to ensuring every Dinalfy customer feels supported, secure, and satisfied with their shopping experience. 💛